FAQ

We hope you are able to find the answer to your questions here.  If not, please feel free to send us an e-mail so that we can provide you with the answers you need.

• How Do You Process An Order When Received?

In order to receive a charge approval all credit card orders are charged immediately prior to processing and/or shipping an order.  Our favors are not stocked, but custom made for each customer's requirement.  During the Summer months and when shipping to a warm/hot location year long, our chocolates are packed in a cool container with frozen gel pak(s).  A signature is always required upon delivery.   

• When do I submit my order and what is the expected date of delivery?

IMPORTANT:

PRIORITY U.S. MAIL DELIVERY IS 2-3 DAYS.  WE SHIP ORDERS IN TIME FOR DELIVERY PRIOR TO THE CUSTOMER'S EXPECTED DELIVERY DATE.  PLEASE PLACE YOUR ORDER FAR IN ADVANCE TO AVOID DELAYS.  ORDERS PLACED ONE WEEK PRIOR TO EVENT DATE MUST BE SHIPPED EXPRESS MAIL.

 

It is in your best interest to place your order far in advance to allow us time to create and ship your order. All orders must be placed online at our secured shopping cart. We do not accept telephone orders. Telephone orders create additional paper work for us and we do not have the resources available for this.  Our shopping cart creates a very sufficient paper order for us which we print out and allows us to track the order with a designated order number as well.

• Substitutions? 

Although we have a sufficient inventory of favor supplies and accessories, we occasionally need to reorder more popular items.  Additionally, if any item has been discontinued, we will substitute with an item of equal or greater value at no additional cost.  In the event our chocolate delivery is delayed by our distributor, we will substitute with one of our other chocolate colors (milk, dark or white). WE WILL ASK OUR CUSTOMER FOR THEIR SUBSTITUTE CHOICE VIA EMAIL FIRST).

 

• How do you ship your orders? 

We only ship via U.S. Post Office Priority Mail.  Estimated delivery is 2-3 days.  U.S. Post Office Express Mail is available at checkout. Estimated delivery is 1 day. NOTE: If shipping to a rural area, express mail might take 2 days for delivery.  We will advise customer of this when we confirm your production/shipping dates via email.

• How do I store my chocolates upon delivery?

Please open your order carefully and handle each item with care.  Your chocolates should be stored at room temperature away from direct sunlight or heat.  Keep your favors covered to prevent dust and dirt from settling on your favors.  We recommend storing your chocolates in a dry and cool place (such as a basement).  If you live in a warm/hot climate you should store your chocolates in a cool closet.  Chocolate can be stored for up to one month or slightly longer, but not more than two months as long as you keep them in their original packaging.

 

We do not recommend refrigerating your chocolate as this will create a change in your chocolate's appearance.  Depending on your home's humidity and temperature sometimes the chocolate will become sticky or a white film will settle around the edges due to these factors.  We recommend that you store your chocolate in a cool and dry place away from heat and sunlight.

 

• What is the quality of the chocolate used?

Chocolate Ingredients: Sugar, partially hydrogenated palm kernel and palm oils, nonfat dry milk, cocoa, soy lecithin, salt, and artificial flavoring added. **Contains: Milk and Soy Ingredients

Processing:
Our chocolate processing equipment is not used with other nut or nut based ingredients.

Distributor Processing:
Repacked in a facility that also processes products containing: peanuts, tree nuts, soybeans, milk, egg, fish, crustaceans shellfish and wheat ingredients.

NOTE: All of our chocolates favors are molded with flat backs or bottoms unless we indicate otherwise. 

 

• Is your chocolate kosher? 

Yes. Certified kosher dairy. Certification by ORTHODOX UNION.

 

• Do you have a minimum order amount?

Yes. We have a total order minimum that is reflected at the shopping cart throughout the year (excludes S/H costs).  We are a specialized company who caters to individuals who are ordering in medium to large quantities and organizations that require larger volumes for promotional needs.

 

• Do you offer discounts on orders?

From time to time we offer discounts. Discounts are applied at the shopping cart (excludes S/H cost).

 

• Do you offer wholesale?

No.  

 

• What do I do about damages to my order?

Read for further information on damages to your order ... CLICK

 

 IT IS ALWAYS IN THE CUSTOMER'S BEST INTEREST TO ORDER A FEW ADDITIONAL AMOUNTS TO COMPENSATE FOR BREAKAGE.

 

• How do you package your favors?

We wrap items to protect them from the rigorous handling by the carriers during shipping transit.

 

• What method of payment does Favors To Treasure accept?

We accept Visa and MasterCard.  We do not accept mail-in payments or COD or Money Orders.

• Can an order be cancelled after it is placed?

IF AN ORDER IS IN PRODUCTION AND CANCELLED, WE WILL ONLY ISSUE A CREDIT LESS THE COST OF THE FAVORS THAT WERE MADE TO THE DATE OF CANCELLATION. WE WILL SHIP COMPLETED FAVORS TO THE CUSTOMER. A CREDIT WILL BE ISSUED BACK TO THE CREDIT CARD USED ON THE ORIGINAL ORDER LESS THE AMOUNT OF FAVORS COMPLETED AND S/H COSTS.

 

NO CREDITS ARE ISSUED FOR COMPLETED/SHIPPED ORDERS. 

 

• Does Favors To Treasure have a return policy?

DUE TO THE NATURE OF OUR PRODUCTS, WE HAVE A ZERO RETURN POLICY.  PERSONALIZED ITEMS ARE NON-RETURNABLE/NON-REFUNDABLE.

 

• Does Favors To Treasure Gather or Share Personal Information with others?

We do not keep, share or sell anyone's personal information.  We respect our customer's right to their privacy and we protect all of our customer's information received on our secured shopping cart.

 

• How do I order?

All orders must be placed on our secured shopping cart.  Using the highest level of SSL encryption in the industry to ensure that your credit card is never compromised.  Credit card information is never stored on our servers.  

 

 

We accept:  

We will appear on your credit card statement as "FAVORS TO TREASURE"