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We
hope you are able to find the answer to your
questions here. If not, please feel free to send us an e-mail so that we can
provide you with the answers you need.
In
order to receive a charge approval all credit
card orders are charged immediately
prior to processing and/or shipping
an order. Our favors are not stocked, but
custom made for each customer's requirement. It is not just a matter of
going to a shelf and picking an item and
dropping it in a box, but rather spending time
on creating a freshly hand-made favor for a
special event. Additional
charges will be added to total order amount to
reflect a cool container and gel pack, additional shipping weight, shipping
insurance when shipping our chocolates to a
warm/hot location.
IMPORTANT:
PRIORITY U.S.
MAIL DELIVERY IS 2-3 DAYS. HOWEVER, THIS IS NOT
THE TIMEFRAME THAT WE WILL SHIP AN ORDER. WE
REQUIRE AT LEAST
TWO WEEKS
LEAD TIME PRIOR TO YOUR EXPECTED DELIVERY DATE AND/OR
EVENT DATE. DEPENDING ON THE AMOUNT OF ITEMS ORDERED, WE
MAY BE ABLE TO SHIP YOUR ORDER IF YOU SELECT EXPRESS
MAIL. PLEASE CALL US AT 908-213-3656 IF YOU WOULD LIKE
US TO CONFIRM AN ACTUAL DELIVERY DATE FOR YOU.
To ensure your
order arrives on time for your special occasion, we
recommend that you order as early as possible in order to
ensure on-time delivery. Because many of our products are
made-to-order, customized and/or hand-finished, we may
require a production lead-time. If you provide us with sufficient time,
we can ship an order 1 or more weeks prior to your actual
event date.
It is in your best interest to place your order far in
advance to allow us time to create and ship your order.
All orders must be placed online at our secured shopping
cart. We do not accept telephone orders. Telephone
orders create additional paper work for us and we do not
have the resources available for this. Our
shopping cart creates a very sufficient paper order for
us which we print out and allows us to track the order
with a designated order number as well.
IMMEDIATE ORDERS are acceptable, but the customer will need
to select EXPRESS MAIL at check out! NOTE:
Depending on your area, express mail may take up to two days
for delivery. We will inform the customer of this.
Although
we have a sufficient inventory of favor supplies and
accessories, we occasionally need to reorder more popular
items. Additionally, if any item has been discontinued, we
will substitute with an item of equal or greater value at no
additional cost. In the event our chocolate delivery is
delayed by our distributor, we will substitute with one of our
other chocolate colors (milk, dark or white).
We only ship via
U.S. Post Office Priority Mail. Estimated delivery is
2-3 days. U.S. Post Office Express Mail is available
at checkout.
Please
open your order carefully and handle each item
with care. Your chocolates should be
stored at room temperature away from direct
sunlight or heat. Keep your favors covered
to prevent dust and dirt from settling on your
favors. We
recommend storing your chocolates in a dry and
cool place (such as a basement). If you
live in a warm/hot climate you should store your
chocolates in a cool closet. Chocolate can
be stored for up to one month or slightly
longer, but not more than two months.
We
do not recommend refrigerating your chocolate as
this will create a change in your chocolate's
appearance. Depending on your home's
humidity and temperature sometimes the chocolate will become
sticky or a white film will settle around the
edges due to these factors. We recommend
that you store your chocolate in a cool and dry
place away from heat and sunlight.
Our
chocolate is 100% natural without artificial
ingredients or flavors.
Additionally, our chocolate contains
NO PEANUT
OIL, OIL EXTRACTS OR NUTS of any kind
or are processed in equipment that is used with other
products that contain peanuts by the manufacturer. Our chocolate quality and
smooth taste is made with real Nestle chocolate
in concentrated form.
NOTE:
All of our chocolates favors are molded with flat backs or
bottoms unless we indicate otherwise.
Yes.
Certified kosher dairy. Certification documentation upon
request.
Yes. We have a
minimum total order amount of $5.00 (excludes S/H costs).
We offer low
competitive prices to meet the needs of our customers'
budget.
No. However, our
prices are kept low to meet the needs of our customers' budget.
Read
for further information on damages to your order
...
CLICK
We use bubble wrap
and foam peanuts to package our boxes as standardized by both
UPS and USPS in order to avoid damage to our packed items.
Some items are more fragile than others and we individually
will wrap those items to further protect them from the
rigorous handling by the carriers.
Unfortunately,
although we carefully package each order with care, sometimes
damage does occur through no fault of our own. We package each
order carefully and we guarantee that every item that we
created and packed was not damaged during packing.
Therefore, it would be unfair to blame us for any damage that
occurred during or after shipment. In order to provide
compensation to our customers, we strongly suggest that they
insure their package. The U.S. Post Office will not
issue compensation if a package was not insured. We do
not issue refunds or exchanges due to damage caused by the
carriers.
We accept Visa, MasterCard
and American Express. * We do not accept mail-in payments or
COD.
* If your
credit card is declined we will notify you via
email. Please be advised that we are not
provided with the reason why your credit card
was declined. It is your sole
responsibility to contact your bank and they
will provide you with the reason.
Sometimes it is a matter of typing the wrong
numbers or providing the wrong expiration
date. In that case, you would need to
resubmit to us the correct credit card
information and we will resubmit your credit
card for approval.
IF AN
ORDER IS IN PRODUCTION AND CANCELLED, WE WILL ONLY ISSUE A
CREDIT LESS THE COST OF THE FAVORS THAT WERE MADE TO THE DATE
OF CANCELLATION. WE WILL SHIP COMPLETED FAVORS TO THE
CUSTOMER AT THEIR EXPENSE (THIS WILL INCLUDE SHIPPING COSTS
AND COOL CONTAINER EXPENSES IF APPLICABLE). IF YOU DO NOT WISH
TO HAVE YOUR CANCELLED CHOCOLATES SHIPPED, PLEASE INFORM US OF
THIS AT TIME OF CANCELLATION.
NO
CREDITS ARE ISSUED FOR COMPLETED/SHIPPED ORDERS.
DUE TO THE NATURE OF
OUR PRODUCTS, WE HAVE A ZERO RETURN POLICY. PERSONALIZED
ITEMS ARE NON-RETURNABLE/NON-REFUNDABLE.
We
have the right to substitute any item with an alternate item
of equal or greater value. If our chocolate inventory is low
or our shipment is delayed, we will substitute your chocolate
selection with an alternate chocolate.
We
do not keep, share or sell anyone's personal
information. We respect our customer's
right to their privacy and we protect all of our
customer's information received on our secured
shopping cart.
All orders must be
placed on our secured shopping cart. Using the highest
level of SSL encryption in the industry to ensure that your
credit card is never compromised. Credit card
information is never stored on our servers.
We
accept:
We
will appear on your credit card statement as "FAVORS
TO TREASURE"
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