*Compensation for melted chocolates will be issued for the cost of your chocolate favors and packaging only. Shipping costs are not refundable.
Heat safe shipping is mandatory when we ship to a warm/hot location or during the summer months.
100+ Degrees: We must ship all chocolate orders Express Mail when temperatures are 100+ degrees during shipping transit time.
Please consider having your order shipped to a location where someone will be available to sign for your package.
WE OFFER TWO TYPES OF SHIPPING VIA THE U.S.
PRIORITY MAIL - Estimated delivery is 2-3 days (Signature Required)
EXPRESS MAIL - NEXT DAY DELIVERY1: 12:00 - 3:00 p.m. (Signature Required)
IF NO ONE IS AVAILABLE TO ACCEPT DELIVERY, WE WILL NOT BE RESPONSIBLE FOR MELTED CHOCOLATES DELIVERED ON TIME.
Note: When a notice is left, we urge YOU to pick up your order at the post office and do not allow your order to be put back on a hot truck for redelivery. A frozen gel pack can only last up to 3 days.
1Some intra-state or delivery by mail truck locations are delivered in 2 days.
ABOUT HEAT SAFE PACKAGING & COSTS
Our shipping costs are calculated by weight, size and the ship to address zip code as regulated by the U.S.Post Office.
(WE DO NOT SHIP INTERNATIONALLY, INCLUSIVE OF CANADA OR TO PUERTO RICO, ALASKA, & HAWAII )