Please
read all information regarding shipment, insurance,
cancellations or damage/loss of order
Subject
to change without notice.
WE DO NOT SHIP INTERNATIONALLY
WE SHIP
U.S. POST OFFICE
PRIORITY MAIL or EXPRESS MAIL ONLY
Favors
To Treasure is not responsible for lost, undeliverable,
misplaced or stolen items
once
your order has been shipped. The
Post Office does not provide tracking services other
than Express Mail.
Priority Mail shipment does
NOT track a shipment, it only confirms proof of
DELIVERY.
Delivery Confirmation of your package:
Please note, www.usps.com does not update progressive tracking info on their
site, except for Express and Registered Mail and your shipment or delivery
information may only show after you have received your package.
Priority
Mail is not a guaranteed delivery service such as Express or
Registered Mail. Estimated delivery is 1-3 days depending
on shipping address location.
Shipping
to a business address: The U.S. Post
Office delivers packages Monday through Saturday. If your place of business is closed on a Saturday,
the U.S. Post Office will leave a notice of an attempted
delivery. They will either a) redeliver your package on
Monday or b) request that you pick up your item. We are not
responsible for lost, undeliverable, misplaced or stolen items once
your order has been shipped.
DAMAGED ITEMS
IMPORTANT
~ PLEASE READ
DO NOT RETURN DAMAGED ITEM DIRECTLY TO
US.
(If you do, your refund will become voided with
the Post Office)
DAMAGE
REPLACEMENT/COMPENSATION
We are always sorry to hear that some favors arrive broken
during shipping although we make every attempt to properly package and box our
orders.
Unfortunately, damage does occur through no fault of ours.
We will attempt to remedy the problem as follows:
1. Uninsured favors: We will reship damaged favors, however, we can only ship
damaged favors if we can ensure delivery via U.S. Post Office
Priority Mail
prior to your event date. (Express Mail shipment is available at customer's
expense). Before we can issue a refund, you must return the
broken items back to us Priority Mail only and send
us the U.S. Post Office Confirmation/Label Numbers via email as proof that you
are
returning the broken items. Customer will be
compensated for return postage. If you refuse to take damaged items to the post office, we will
NOT
issue a refund for the broken items. Sale will be deemed
final.
2. Insured favors: We will reship damaged favors if we can ensure
delivery via U.S. Post Office Priority Mail prior to your event date
(Express Mail
shipment is available at customer's expense). You must take your damaged items to the post office
for inspection after we will
file a claim.
If you refuse to take damaged items to the post office, we will
NOT issue a refund for the broken items. Sale will be deemed final.
TERMS AND
CONDITIONS
Acceptance of Orders:
Prices, terms, and specifications (i.e.: colors, sizes, materials) are subject
to change without notice.
Payment
Information: We only accept Visa, Master
Card, Discover and American Express payments.
In
order to receive credit card approval and validity we will
charge your credit card upon receipt.
Ordering
Selections: If you select more than one item choice
and you do not reply to our email asking for clarification,
we will process your order with your FIRST choice only. If you
do not make a chocolate selection for your item, we will make
your chocolate in MILK and tie with sheer white ribbon or
curling ribbons where applicable. Please
be careful when making your selections. If you do not
understand something, please email us, we are here to assist you with
any questions pertaining to your items. We process our orders as
they are received and we work on a very busy schedule.
Credit Card Statement:
PLEASE BE MINDFUL THAT WE APPEAR ON YOUR CREDIT CARD
STATEMENT AS: "FAVORS TO TREASURE"
Credit Card Fraud: To
protect our customers and the integrity of online ordering, we
actively cooperate with credit card issuers and law enforcement
agencies around the world to prosecute offenders. All of our
orders are trackable to the point of origin to delivery and can
easily be investigated by the proper authorities.
Credit Card Charge Backs:
Credit card charge backs cost merchants money and cause higher
prices. A credit card charge back involves extensive
investigation and paperwork for the merchant, even when the
charge is valid. A credit card charge back is more expensive to
a merchant than a bounced check. Please remember your
online purchases and review your statement carefully. Credit
Card Charges from this site will appear on your statement
as "FAVORS TO TREASURE".
Contesting a Credit Card Charge and
Charge backs: ANY UNWARRANTED CREDIT CARD
DISPUTES WILL RESULT IN A MINIMUM SERVICE FEE. If you
contest a charge and we have proof of delivery, we will bill
you $25.00. If you make a charge back because you did
not know what your charge was, we will bill you for the bank
charge back fee of $25.00. This will go to collections
if you choose not to pay this. You must check with us
before you make a charge back for any reason.
Damaged
Shipments: You must file a damage claim with your
local post office. Once your items have been inspected by your
local post office, we will submit initiate a claim directly for
compensation.
You must retain the damaged items and all shipping receipts that
came with your shipment and present your damage for inspection to your Local
Post Office.
Lost Shipments: All orders
will be shipped delivery confirmation. We will not be
responsible for misplaced or lost packages once a delivery
confirmation has been obtained. If your order is lost by the U.S.
Post Office, we must wait 14 days to file a claim. After
14 days, we will issue the customer a credit.
Order
Cancellations:
IF
AN ORDER IS IN PRODUCTION AND CANCELLED, WE WILL ONLY ISSUE A
CREDIT LESS THE COST OF THE FAVORS THAT WERE MADE TO THE DATE
OF CANCELLATION. WE WILL SHIP COMPLETED FAVORS TO THE
CUSTOMER. IF YOU DO NOT WISH
TO HAVE YOUR CANCELLED CHOCOLATES SHIPPED, PLEASE INFORM US OF
THIS AT TIME OF CANCELLATION. A REFUND OF ALL SHIPPING
COSTS WILL ONLY BE REFUNDED.
WE REGRET THAT FOR WHATEVER REASON YOU CHOSE TO CANCEL YOUR
ORDER, BUT WE SEEK FAIR COMPENSATION FOR TIME AND MATERIALS
USED FOR CREATING YOUR FAVORS. THIS IS AN INDUSTRY STANDARD
FOLLOWED BY EVENT VENDORS/PLANNERS.
NOTE:
Chocolate is a food commodity and for health reasons it cannot
be returned! Chocolate orders are non-returnable/non-refundable
and if returned will be refused and forwarded back to the
customer. Cool containers, frozen gel packs, and associated
shipping charges are NON REFUNDABLE as well.
Discrepancy in Orders: If
you select a chocolate color selection that we cannot meet we
will fill your order with an alternate milk, white or dark
chocolate. We make
every attempt to process orders upon receipt and schedule a
quick turnaround time in order to avoid delaying our orders. All
processed orders are final and non-returnable.
Returned Orders: If your
package is returned either because it was refused or it was not
picked-up by the recipient after failed attempts by the U.S.
Postal Service or Express Courier, we will NOT issue any
credits. It is your responsibility to ensure that your package
is picked up at your local post office after notification has
been left by the carrier. Refusal of any shipment is
unacceptable and unauthorized once an order has been shipped.
Wrong
Shipping Address: If your package is returned to us
because you provided us with the wrong address we will
resend your package with the correct address. We will not
be responsible for the additional postage. We will bill
your credit card for the additional postage for the original
shipping amount. However, if your order was packed in a
cool container and your chocolate items melted during the
prolonged shipping transit back to us, we will not issue any
refunds (we are not responsible for melted chocolates delivered
on time to a shipping address provided by the customer at the
time of order). If you feel that the post office was in
error, the matter will need to be resolved with your local
postmaster in order to receive a refund direct from the post
office.
Undeliverable
Orders: We are not responsible for undeliverable
orders after attempts have been made by the carriers to deliver
your order for any reason. Orders are shipped to the
shipping address as entered on your original order form by the
customer.
Favors To Treasure since 1996 | Phillipsburg, NJ 08865
Guaranteed not to melt during transit.